Abacus 2020, powered by 8×8, seamlessly weaves together unified cloud communications, enterprise messaging, presence, meetings, team collaboration, contact centers, advanced analytics and API-driven workflows so today’s modern organization can communicate at the speed of employee and customer expectations.
Unified Communications-as-a-Service (UCaaS) is where we’ve been – one AI driven cloud platform and one system of engagement creating a virtualized office and common user experience across communication modes and devices. One click moves the call to chat to video while maintaining content and context along the way.
Communications Platform as a Service (CPaaS) is where we’re going. Programmable applications and APIs extend and customize core communications and workflows. Abacus2020 offers embedded voice, integrations with NetSuite, Salesforce, Zendesk, Microsoft Dynamics and Microsoft Teams to name a few. Plus SMS and Video – all without changing the experience for users.
While UCaaS is essential for business continuity and failover for virtual workers, CPaaS is critical for embedding voice into communications workflows through native APIs. Abacus2020 embeds, manages, shares, exchanges and processes voice like other types of data among users, teams and systems – anytime, anywhere.
Adding new communication channels with scale is easy when you don’t need to think about how your existing infrastructure is impacted. One cloud solution for telephony, team messaging, video conferencing and contact center greatly reduces the complexity and security risk and simplifies management.
91% of enterprises have multiple collaboration apps. 8×8 provides cross-platform messaging with Microsoft Teams, Slack, Chatter and 20 other apps that work as one within and across companies. 8×8 is the bridge that connects and enables users to choose their collaboration application for true “bring your own messaging”.
8×8’s global network of 15 operations and customer service centers are located in Singapore, Australia, Philippines, Romania, United Kingdom and the United States and provide 24/7/365 follow the sun support. 8×8 is a Leader in the Gartner UCaaS Magic Quadrant 8 years straight and a CPaaS award recipient.
Abacus2020 Unified Security uses the highest levels of security and compliance policies and procedures verified by 3rd party security and compliance certifications. The platforms that handle sensitive information conveyed by phone, video, fax, chat, and web are trusted in healthcare and government sectors worldwide.
Patented global reach technology with local call quality automatically route communications to the nearest data center and deliver crystal-clear connections, superior call quality and conversations that sound and feel natural.
Global deployment teams located in every region provide local support and onsite training to accelerate user adoption. 24x7x365 follow-the-sun support with multilingual customer support teams strategically located around the world are there when you need them.Contact Us